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Centralized Access in Real Time

OBSERV stays on top of company communications in a unified interface in real time, while capturing all violations in context. For example, when a salesperson sends a message to his or her client,  “Are you going to the Super Bowl this year?” this communication would not be considered a violation. However, if the response received is, “I will get tickets”, OBSERV will identify this communication as a potential violation.

February 28th, 2016|Categories: News|
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Natural Language Processing

OBSERV’s underlying platform understands the meaning and context of the communication unlike technologies that rely solely on filters and lexicons. This enables OBSERV to automatically identify policy violations with a significantly higher accuracy.  For example, “Today is a religious holiday.”   A keyword or lexicon technology would flag this communications as potentially being discrimination.  OBSERV’s ability to understand the context and meaning will not return this as any type of violation.

February 28th, 2016|Categories: Two Roads News|